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Return and Refund Policy | Privacy Policy

Returns
 
Japanese Gallery must be informed within 5 days of delivery of your intention to return any item. The notice to return the item must be accompanied with photographs of damage or discrepancies indicated by you.
               
 All 'returned' goods must be delivered to Japanese Gallery in the same condition as they were sent.
 
               
Items damaged in transit must be documented (i.e. photographed) on delivery and e-mailed to Japanese Gallery immediately. All the original shipment wrap and packaging must be kept by you in order to process a successful compensation claim.
 
               
All shipping costs, including packing and insurance are non-refundable and are incurred at the buyer's expense.
 
Refund of purchase price less a 15% restocking fee will be refunded by the same method as the payment was made.
 
Postage and Packing will not be refunded.


Upon checkout, you will be presented with a choice of delivery options including whether shipping is with insurance or without insurance. The Japanese Gallery will securely package your items to the best of our abilities and expertise, in the rare occasion of damaged on arrival goods, please contact us at info@japanese-gallery.com with your sales reference number and we will endeavour to resolve the matter as promptly as possible.  


An item can be exchanged if a pre-arranged agreement has been made between you and the Japanese Gallery. 

Pleases refer to our return policy for more details. 

Privacy Policy

This privacy policy sets out how Japanese Gallery uses and protects any information that you give Japanese Gallery when you use this website.

The Japanese Gallery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Japanese Gallery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28th January 2011.

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@japanese-gallery.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Japanese Gallery, 66E, Kensington Church Street, London, W8 4BY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.